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Frequently Asked Questions

For any inquiries and feedback from customers, we will respond patiently and meticulously.

  • Q. How long will it take to get a reply after we send you an inquiry?

    On working days, we will reply to you within 12 hours after receiving the inquiry.
  • Q. Are you a direct manufacturer or a trading company?

    We have two foundries and one processing factory, and we also have our own international trade department, we produce and sell ourselves.
  • Q. What products can you provide?

    We mainly produce rank machine accessories.
  • Q. Can you do customized products?

    Yes, we mainly do customized products, we develop and produce products according to the drawings or samples provided by customers.
  • Q. How many employees does your company have, including how many technicians?

    The company has more than 650 employees, including more than 50 professional technicians and more than 10 engineers.
  • Q. How does your company guarantee product quality?

    After each process, we will carry out corresponding inspections. For the final product, we will conduct full inspection according to customer's requirements and international standards.
  • Q. What is the payment method?

    When quoting, we will confirm with you the transaction method, FOB, CIF, CNF or other methods. For mass production, we usually pay 30% in advance, and then pay the balance after seeing the bill of lading. Most of our payment methods are T/T, of course L/C is also acceptable.

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